Building and managing an online community is an effective way to connect with customers, promote engagement, and foster innovation. At Innoloft, we've had the privilege of working with numerous customers to develop and manage their communities, and we've learned some valuable lessons along the way. In this blog post, we share five key lessons that can help you successfully manage your community.
Onboard and Involve Your Colleagues
One of the most important things you can do to increase usage and acceptance of your community platform is to onboard and involve your colleagues. Encourage them to participate, share their knowledge, and ask questions. By doing so, you'll create a culture of collaboration and teamwork that will help your community thrive.
Onboarding Should be an Ongoing Activity
Onboarding new users should be an ongoing activity, not just a one-time event during your platform launch. Continuously providing resources, training, and support will help new users get up to speed quickly and become active members of your community.
Transfer Existing Tasks and Processes
Consider how existing tasks and processes can be transferred to your community platform. By doing so, you'll not only streamline your operations but also encourage more engagement from your community members.
Have a Clear Picture of Your Key Value Proposition
It's important to have a clear picture of your key value proposition for each user group. By focusing on implementing suitable actions, you'll be able to provide the best possible experience for your community members.
Brainstorm External Partners
Brainstorm external partners in your network, onboard them, and make them ambassadors of your platform. By doing so, you'll expand your reach and gain more visibility in your industry.
To learn more about Innoloft's community management solutions, visit our website .